Terms and conditions of use
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Terms and Conditions





The following Terms and Conditions (hereafter referred to as "General Conditions"), apply exclusively to the contractual relationship between the client of the website www.canapaebasta.com (hereafter referred to as the "Customer") and the seller Canapa e basta of Mario Caramel, (hereafter referred to as "Canapa e basta"). These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of expressed, written prior dispensation.  Canapa e basta may be obligated to modify a few of the following articles; therefore we recommend that Customers read the General Conditions on each visit to the site Canapaebasta.com (hereafter referred to as "the Site"). These modifications take effect when they are put online, and they are not applicable to contracts created before that date. Every purchase on the Site is subject to the Terms and Conditions of the purchase date. Canapa e basta maintains that, by confirming your order, you unreservedly accept our general conditions of sale, having read them.  Customers must respect the Terms and Conditions listed here below.


Electronic Signature

The Customer is fully aware that his/her agreement on the content of these conditions does not require the signature of this document, to the extent that the particular customer wishes to order online the products presented within the framework of the shop website. The "click" of the Customer on the final order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.  The Customer has the option to save or print these Terms and Conditions.



These conditions are intended to define the rights and obligations of the parties regarding the online sale of goods and services offered by Canapa e basta to the Customer.


Duration of Validity

These conditions enter effect on the order date. These conditions are valid for the duration necessary for the provision of goods and services purchased.

Order Confirmation

The contractual information will be confirmed no later than the time of delivery via email or otherwise, to the address indicated by the consumer in the purchase order.

Proof of Transaction

The records stored in the computer systems of the website Canapa e basta, held in conditions of reasonable safety, will be considered proof of communications, orders and payments between the parties. The filing of purchase orders and invoices can be produced as evidence.


How to complete an order

To complete an order on the Site, the Customer has three possibilities:
via Internet on the website www.canapaebasta.com 24 hours a day/  7 days a week
via e-mail writing to: info@canapaebasta.com
via telephone at +39 3713622045

Once the Customer has chosen the products he/she would like to buy, the Customer must:
choose payment method, accept the Terms and Conditions and Privacy Policy checking the appropriate boxes, and enter mailing/billing address.
Once the Customer has confirmed the order, the Customer must pay for it, which legally finalizes the purchase agreement made with Canapa e basta.


Product Information

Canapa e basta takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best market standards. Hemp is a natural fiber, the quantities of items offered are limited and there may be color changes in a series or model to another. These variations may also be due to calibration and quality PC monitors. We cannot be held responsible for these differences. Offers made by Canapa e basta are only valid within the limits of available stock. We cannot be held responsible for an item not available.  In the event where one of the products ordered is not in stock, we will contact you in less than 15 days as of your order date to inform you how long it will be before we are able to deliver the product or to reimburse the sum paid.


Prices indicated on the Site are in Euros and do not include delivery. The possible delivery costs are indicated in the cart in addition to the price of the products. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.



Products purchased on the Site can be delivered in all of Italy, including the islands. In the case that the Customer wishes to have the products delivered outside of Italy (being part of the counties serviced by Canapa e basta), he/she should contact us to place the order.

When the product is in stock, the delivery date is determined by a combination of the following two factors:

  • Time to ship product (from 24 to 48 hours): allows Canapa e basta to verify the information given at the moment of sale + the preparation of the order + organizing the transportation with the courier.
  • Time to deliver the package by the courier.

Products will be shipped when payment is received.
Canapa e basta also reserves the right to suspend any order or delivery in case of refused payment authorization by the part of official accredited entities or in the case of missing payment.



Canapa e basta does everything in its power to respect the delivery times indicated on the website. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the courier and may take several days upon receipt of your claim.
In the case that the delivery exceeds fifteen days from the last expected date, and not because of an Act of God, the Customer will have the possibility to cancel the order by way of a registered post with return slip.
Canapa e basta will do it’s best to reimburse the expenses within 30 days. Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it and contact us via email or telephone.
For deliveries not picked up, the Customer will also be charged for the shipping back to Canapa e basta, packaging, administrative expenses and whatever other expense for example warehousing, redelivery, etc.


Return Policy

Canapa e basta allows you 15 working days to return a product that you are not satisfied with. Your right to return starts from the moment your order is delivered. You can return the product within this time period, at your own expense, following communication via email and reception of your authorization code. The present right to return only applies to products that are returned in their original, complete working condition (original packaging, accessories, etc). 
Canapa e basta will reimburse after 30 working days from the date the Customer reshipped the merchandise and anyway not before having received it. 
Canapa e basta will not accept any product for which the Customer has not paid the reshipping expense.
Canapa e basta will only accept undamaged products e reshipped with the original packaging to the addresss: Canapa e basta, Via Ravenna 11, 35142, Padova ITALY.

The Customer is responsible for shipping costs.



Canapa e basta cannot be held liable for any inconvenience or damage arising from the use of the Internet, including interruption of service, external intrusion or presence of computer viruses, or any Act of God, in accordance with the law. Canapa e basta cannot be held responsible for damage caused by poor use of the products sold on the Site. 
Canapa e basta takes serious care in safeguarding data contained in the Customer’s order.


Intellectual Property

All the content on the Site Canapaebasta.com (illustrations, texts, names, brand names and images) is the property of Canapa e basta, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Canapa e basta. All information, content, and files offered by our services is protected by Italian and International law concerning intellectual ownership and copyright.  Canapa e basta cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code. Canapa e basta will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the Site.



This contract is subject to Italian and International Law. Claims or disputes will always be received with attentive benevolence, good faith is always presumed in those who took the trouble to explain his situation.  In case of dispute, and failing settlement, jurisdiction is given to the competent courts of the seat of the region Canapa e basta.


Final Provisions

If one or more provisions of these Terms and Conditions of delivery and payment are or become invalid, the validity of the remaining provisions shall not be affected.


Thank you for your understanding Canapa e basta